JAMB registrar pledges zero complaints and better service delivery

According to Nigerian Tribune, the Registrar of JAMB, Professor Segun Aina, has pledged to sustain efforts to improve service delivery and address complaints from candidates and other stakeholders. Aina made this declaration during the 2026 JAMB Customer Service Week celebration held across the board facilities nationwide.

He stated that his sole purpose at JAMB was to serve Nigerians, recalling that upon assuming office a little over two months ago, he relocated to the SERVICOM Unit to tackle outstanding issues. More than 5,000 pending cases were resolved within his first week in office, and he remains determined to apply the same commitment to future challenges. He urged stakeholders to be proactive and responsive to customer needs.

Admissions and CAPS

According to Nigerian Tribune, the JAMB registrar urged university administrators to ensure the effective and consistent use of the Central Admissions Processing System. He spoke at the 2026 National Universities Commission retreat with vice-chancellors of Nigerian universities, held in Abuja.

Aina warned that admissions conducted outside established regulatory procedures could jeopardise candidates, and he called for compliance with approved admission guidelines. He also acknowledged recent disruptions on CAPS that caused concern for candidates, parents, and institutions during a critical period of the admission cycle. He apologised for the inconvenience and assured stakeholders that measures would be pursued to improve the platform reliability.